What is Scalapay?
Scalapay is a 3-instalment interest-free payment solution that allows you to pay for your artwork in several monthly payments while receiving it immediately:
1st payment: at the time of purchase
2nd payment: 30 days later
3rd payment: 60 days later
No fees or interest if payments are made on time
You receive the artwork as soon as the first payment is made!
How to use Scalapay on Artsper?
Select an eligible artwork
Add it to your cart
Choose Scalapay as your payment method at checkout
Create an account or log in to your Scalapay account
Pay the first third of your order. The remaining two will be charged automatically.
Important: maximum amount of €3,000 – cart total, not artwork
The €3,000 limit applies to the total cart amount (including shipping fees), not just the artwork price.
Here’s what that means:
If you purchase an artwork for €2,950 + €60 shipping, Scalapay will not be available (total = €3,010)
If you purchase an artwork for €2,600 + €200 shipping, Scalapay is available (total = €2,800)
Please note: if another artwork is already in your cart, the total may exceed €3,000 → Scalapay will not be available
Tip: To use Scalapay, make sure that your total cart value remains under €3,000, including fees.
Conditions for using Scalapay
To be able to use Scalapay, you must:
Reside in an eligible country:
France, Italy, Spain, Germany, Belgium, Netherlands, Portugal, Austria, Finland, Ireland, Luxembourg
Be of legal age
Have a valid bank card (Visa, Mastercard, etc.)
Place an order under €3,000 incl. VAT
Be approved by Scalapay (based on your profile and history)
Orders & delivery
Order tracking:
Artsper remains your main point of contact.
Contact: [email protected]
Scalapay does not have access to delivery information.
Returns & refunds
Right of withdrawal:
You have 14 days after receiving the artwork to return it, free of charge.
Contact our customer service: [email protected]
Refund
Full return:
Remaining instalments are cancelled
Payments already made are refunded
Partial return:
The amount due is adjusted
If you overpaid, the difference will be refunded
Refund time: 3 to 10 business days after return validation by Artsper and confirmation by Scalapay
Issue
I haven’t received my refund
Check the confirmation email sent by Scalapay
Log in to your account > My Orders section
If your card has expired, contact your bank (the refund is still issued to the original card)
Scalapay payments are still active after a return
No worries: the instalments remain active until the return is validated by Artsper.
Once validated, Scalapay automatically adjusts your payment schedule.
📞 Need help?
Artsper Customer Service: [email protected]
Scalapay Support: www.scalapay.com