My account
- How do I create a customer account?
- Why should I create an account?
- How I can change my password?
- My wishlist
- Discover our new saved search feature!
- How do I unsubscribe from the newsletter ?
Questions about the works
Placing An Order
- How to place an order?
- Can I negotiate the price of an artwork?
- Why buy on Artsper?
- Where can I have my order delivered?
- Why do I have several shipping costs or different delivery times for the same order?
- How do I get a discount code?
Payment
- How does Artsper protect you?
- What form of payment can I use?
- How do I pay for my order by bank transfer?
- How do I pay for my order by Credit card or PayPal?
- When will my bank account be debited?
- I encountered an error when paying
Order In Progress
- How long will it take to get an answer to my offer?
- I paid for my order via bank transfer but in my customer account the payment is indicated as ‘pending’
- How do I change my order?
- How long does delivery take?
- Who is responsible for delivering my artwork?
- How do I track my package?
Order Received
Returns And Refunds
Taxes and customs
- Why do I have to pay customs fees?
- How do I calculate Customs duties and import taxes?
- VAT and import taxes by country
- I am in Australia, will I pay custom fees?
- I am in Canada, will I pay custom fees?
- I am in the UK, will I pay customs fees?
Selling On Artsper
- I'm a gallery. How can I sell artworks on Artsper?
- I'm an artist. Can I exhibit my work on Artsper?
- I am an individual, can I resell or appraise my artworks on Artsper?
- How do we select our partner galleries?
- I am a partner gallery and I can't sign in
- I am reselling a work on Artsper as an individual. What are the conditions of resale?