If at checkout it says ‘excluding customs duties’ under your delivery costs, you will have to pay customs fees upon your order’s arrival, depending on import taxes. These fees are to be paid directly to the courier service, who will contact you.
If you would like to know the amount to be charged prior to ordering, we suggest you contact your local customs office as they will be able to tell you the appropriate rate. To this, you must also add handling fees, which range from 15 to 50€ depending on the courier.
Additionally, while we cannot contact them for you, if you have any questions you can get in touch with our team of experts at email@example.com - we will do all that we can to help you!