Once your order has been prepared by the gallery, it is sent to the courier who will deliver it to your desired address. Although our galleries are experienced in preparing packages carefully, items can still be damaged during transportation. It is therefore very important to check your purchase when you receive it, so if there are any issues you can return it to the courier immediately.
Please check the following when receiving your purchase:
- Condition of the package
If the package is damaged, the artwork might also be damaged.
- State of the work
If the work is broken, scratched, damaged, non-compliant with what you ordered or incomplete, please refuse it and return it to the courier.
Please ensure your inspection/refusal of the delivery is recorded by the courier on the delivery report. Please then notify us at firstname.lastname@example.org. Written reports of any damage will allow the gallery to open an investigation with its courier.