We ask our partner galleries to respond to an offer within a maximum of 72 business hours.
As a reminder, if an offer is refused, the reason for the refusal will be in the email you receive (proposal of a counter-offer or impossibility to negotiate the price of the work). Pay attention to this because a counter-proposal may be proposed by the gallery.
The refund of your payment is automatic as soon as a gallery refuses an offer. It is effective within 48 business hours.
If an offer is accepted, the work will normally be sent to you. You will receive an email to inform you of this validation and then you will receive another email later as soon as the work is shipped. Your payment will be kept.