In the situation where your order is subject to customs fees, you will need to settle this payment upon the delivery of your artwork. Customs fees must be paid to the carrier.
The payment procedures are varied and specific to the carrier and the destination country. Therefore, we may not always anticipate how your carrier will contact you. Here are, for reference, the different payment scenarios:
Online Contact: Most customs service contacts occur online, either directly through an email from the carrier or by having a payment link directly from your delivery tracking on the carrier's website.
Phone Contact: You may receive the payment link via SMS or a call from the carrier's phone line indicating the payment amount and instructions.
Mail Contact: This scenario is relatively rare, but some carriers may send their payment request by postal mail.
Upon Receipt of Your Package:
From Your Delivery Driver: It is possible that the carrier advances the customs fees during delivery. In this case, you would need to settle them directly with your delivery driver when they arrive at your home.
Note: Phishing exists; if you have any doubts, contact us. The carrier should provide you with an invoice. A common fraud involves requesting a sum of around €1.50 for delivery via SMS, and then your credit card is debited with more in the following days.