Procedure to Follow in Case of Damage During Delivery
If your artwork arrives damaged, please follow these steps to ensure the issue is resolved quickly and efficiently:
Inform the carrier if possible:
Notify the delivery carrier immediately upon receipt of the damaged package. They may document the issue on their end.Take pictures of the damages:
Capture clear photos of the artwork, its packaging, and any visible damage. These images will be essential for the claim process.Contact our team as soon as possible:
Reach out to us at [email protected] with the following information:A detailed description of the damage.
Photos of the damaged work and packaging.
Your order number.
Our team will assist you promptly to resolve the situation, whether through a replacement, repair, or refund, depending on the circumstances.